General FAQs
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To regain access, consider resetting your password by choosing the "Forgot My Password" option on the login page. Afterward, check your email for a reset your password link. Ensure that you are using the correct login link/url and haven't inadvertently logged in to the wrong portal.
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Seazona supports a variety of file types such as STL, PLY, JPG, PNG, PDF, ZIP files, and many others. We also support uploading intraoral scanner files (HTML, XML, Zip…) to input cases automatically.
Image files & PDFs have a seven-year expiration date. All other files have a one-year expiration date by default to accommodate storage constraints. If you require an extension of your file storage, we offer the option to extend it for an additional cost. Please submit a technical support ticket indicating the desired duration for which you need your files to be retained.
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It's possible that your browser's pop-up blocker is preventing certain content from displaying. Go into your browsers settings and make sure pop-up blocker is disabled. Depending on your web browser the steps to allowing pop-ups will be different.
Chrome Instructions
Safari Instructions
Firefox InstructionsWe also recommend checking your other tabs to make sure the window isn’t already open somewhere else.
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Seazona seamlessly integrates with multiple companies, enabling you to effortlessly generate and print shipping labels. Check out the link below to learn more about your options.
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Go to Client > Logins > New Login fill out the information & check the box at the bottom to automatically send an invite to your clients.
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We have direct integrations with iTero, Dexis, and Medit. If this is something you are interested in please fill out a Technical Support Request.
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Navigate to Settings > Departments > New Department. Then navigate to Settings > Workflows > New Workflow. You can find our Workflow tutorial here.
Billing FAQs
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If your order is locked or you're unable to make adjustments or payments, it may be because you've generated a statement for the month in which you are attempting to edit an order or make a payment. To modify an order or process a payment/adjustment, follow these steps:
—Navigate to Billing > Statements.—Select the relevant month.
—Scroll down to locate the client you wish to edit.
—Click on the unlock icon associated with that client.
This action will enable you to make any necessary changes for the specified client. Additionally, it is advisable to check the following month's statements to ensure that there are no locked statements affecting your ability to make adjustments.
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To save print documents as PDFS click on Print items in the Order Screen. Then in the Print Settings change the destination of the printer to “Save as PDF.”
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With Seazona, you can streamline online payments seamlessly. Explore our integration capabilities with various other business solutions by checking the link below for detailed information on your available options.
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Yes, we can do that for you. Please submit a ticket or email info@seazona.com with your logo attached.
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Navigate to Clients > Accounts > Edit an account & scroll down to the bottom. There will be a spot for a late fee %.
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To backdate or include an invoice in the previous month's statement, we recommend using the Generate Wizard tool. This tool allows you to include any active invoices for the month. Once the statement is generated, you can go back and mark the invoices as shipped.
If you have already generated the statements and need to backdate an invoice:
Unlock the statement for the client.
Check your configuration settings under Settings > Advanced Settings.
If the configuration is set to "Due Date," you only need to mark the invoice as shipped and update the due date accordingly.
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Go to Settings > Advanced Settings > Price List to create custom price lists. Then, go to Clients > Pricing > Edit Prices to fill out the custom prices. Finally, you can apply these prices to multiple clients by going to Clients > Pricing > Copy Prices.
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Usually it is because the statement is not set to visible. Go to Billing > Statement > click Visible at the top or click on an individual Client to Edit & make Visible.
Orders/Cases FAQs
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We offer several options for setting lead times:
Product-specific lead time:
Go to Settings > Products & Services > Select Category > Click Edit on a Product.
Scroll down to find the field for entering the product-specific lead time.
Default lead time for all products:
Navigate to Settings > Advanced Settings > Calendar Settings.
Fill out the Default Lead Time field.
Additional lead time for specific clients:
Visit Clients > Accounts > Edit an account.
Scroll down to find the field for adding additional lead time and fill it out.
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To limit the number of orders you can receive in a day & mark days when your lab is closed:
Go to Settings > Advanced Settings > Calendar Settings.
Set the number of orders you wish to receive in a day.
Additionally, mark the days when your lab is closed.
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When creating or editing an order, navigate to the last tab labeled "Tasks." There, you can select a workflow and click "Apply." You can then make any necessary changes or assign it to users. If you don't have any workflows created, go to Settings > Workflows > New Workflow.
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To view your deleted orders, follow these steps:
Go to the Orders screen.
Click on the History Filter.
On the filter screen to the right of "History," you will see a trash icon labeled "Deleted." Click on it.
This will take you to all the deleted orders.
However, you will not be able to restore deleted orders, and they will be automatically deleted after 60 days.
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We support most file types, including STL, PLY, PNG, PDF, JPEG, ZIP, HTML, XML, and more. If you ever experience file upload issues, please email the problematic file to support@seazona.com and include your lab’s name.